Case Studies
Client Challenge #1
One of the world’s largest banks was struggling with an out-of-control telecom budget following an ambitious US acquisition strategy. The severity of this problem was further compounded by the 9/11 disaster.
The Shaheen Solution
Shaheen & Associates took the following actions:
Client Challenge #1
One of the world’s largest banks was struggling with an out-of-control telecom budget following an ambitious US acquisition strategy. The severity of this problem was further compounded by the 9/11 disaster.
The Shaheen Solution
Shaheen & Associates took the following actions:
- Immediately discovered the client’s major vendors were sending duplicate invoices to new replacement locations post 9/11
- Identified a consistent pattern of duplicate payments resulting in a $1 million refund during the first six months of the engagement
- Worked with the client to disconnect redundant and discontinued services following 9/11
- Identified substantial over-billing errors
- Reviewed disaster recovery systems and discovered they did not work due to incorrect engineering.
- Cash recoveries in excess of $14 million
- Reduced annual expenditures by $3.6 million
- Worked with carriers to consolidate and reduce invoices by 30%
- Created a comprehensive database, covering 750 accounts and 11,000 circuits
- Established fixed rates to provide contract stability for several key services